Refund Policy

You may request for an exchange or a refund in the form of store credit within 7 days of the date of receipt of your order. Merchandise must be in their un-used, re-saleable original condition as when it was delivered, and must include its original vendor packaging, price tag(s), and Order Confirmation and/or invoice. Please contact us before heading down to the store for an exchange.

Several types of goods are ineligible for returns / refunds including perishable goods such as food, intimate or sanitary goods, personalised items, special orders, gift cards, gift vouchers, electrical appliances, cosmetics & beauty, perfume, jewellery, mattresses, hazardous materials or flammable liquids or gases.

Easy exchanges and returns can be done at any of our 3 OG stores, Customer Service Counter. Exchanges are not restricted to items on OG’s e-Shop. Customers can choose to exchange their purchase with any merchandise with the same value available in the OG store, at the point of exchange.

Refunds will be issued in the form of OG Online Store Credit or In-store Credit (valid for 7 days upon issuance). Amount refunded will take into consideration the total discounts given to the customer at the point of purchase. Any refund may be made in full or in part at the sole discretion of OG. There are no refunds for delivery charges, if any.

OG reserves the right to reject any exchange or return that does not fulfil any of the above policy or for any other reason whatsoever. The acceptance by OG of any request for refund shall not constitute nor be deemed to be an acknowledgment or acceptance by OG of any breach, default or liability on the part of OG in respect of such product being refunded.