FAQ

Please use these links to sign up for:

OG e-Shop Account
If you have forgotten your password, you may click the "Forgot password?" button using these links:

OG e-Shop Account
We will deliver your order within 2 - 7 working days, however if you feel that your order is taking longer than expected to arrive, please contact us.
Product listings are subject to approval. Please contact us so that we can further assist you.
Bulk discounts are offered on a case by case basis depending on quantity and availability. Please contact us so that we can further assist you.
We currently accept Visa, MasterCard, American Express, Paypal.
Complimentary delivery to an address on mainland Singapore, excluding offshore islands and restricted zones, with a same-day purchase of $150 & above nett. If same-day purchase is below $150 nett, OG will provide delivery at an additional charge of $5. Your order will be delivered to you within 2 – 7 working days upon placing order. Our delivery schedule is Mon – Sat (except public holidays), 9am – 11pm. An email will be sent to you once your delivery is confirmed. We will not be able to accommodate to specific delivery time slots
Our site does not support international shipping at the moment. Please contact us so that we can further assist you.
Please contact us within 7 days from the date of receipt with your order number and detailed description of the problem.
We will only be able to do a 1-to-1 exchange if it is a manufacturing defect, please provide us with your order number and details on the problem using the contact us form so that we can facilitate the exchange. We do not allow order cancellations or refunds. Approved exchange has to be made within 7 days from the date of receipt.  
Yes, OG Gold members will earn Rewards points for OG online store purchases. The mobile phone number or email address which was used for the registration of your OG membership must be provided with your online order so that we can credit the Rewards points to your account. Rewards points will be credited after you have received delivery for the items.
Yes, your membership will be automatically renewed or upgraded to Gold once you meet the qualifying purchase:

• during the OG Anniversary Sale, you need to spend a minimum of $75 nett on the same day.
• after the OG Anniversary Sale, a minimum same-day purchase of $300 nett.  

The mobile phone number or email address which was used for the registration of your OG membership must be provided with your online order.  
No, membership cash rebates can only be used for in-store purchases only.
No, membership points can only be redeemed at the customer service counter at any of our OG branches.